Interview with Emanuel PATRIGNANI - General Manager

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What prompted you to set up the Happywait sales module?

Emanuel Patrignani: We're a developer that's close to its customers, since 95% of our clients are owner-occupiers. So we've always favored face-to-face booking. For some time now, we've been considering switching to digital reservation, not to change our habits and the way we receive our customers, but to simplify and streamline the internal processing of reservation documents (sales, customer relations, notary). With the health crisis, we were no longer able to receive our customers physically to sign, so we accelerated this transformation.

How did Happywait meet your needs?

Emanuel Patrignani: We had customers who wanted to complete their bookings, so we needed to quickly add the sales module to our Happywait tools.

Happywait was able to listen to us and adapt our documents, in order to set up the sales module within 24 hours. It was an effective and relevant collaboration, and we were able to benefit from the digitization of our sales in record time.

How satisfied are you with your request?

Emanuel Patrignani: We've been using Happywait for 4 years and are enthusiastic about the platform's evolution. Today it is widely used internally, and the majority of our customers have adopted it. We successfully used the materials selection module when it was first created, and now the sales module.

We're delighted with the ease of use of the software and with the way the Happywait team has adapted the platform to our needs. We look forward to future developments...

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