Interview with Julie CARRASCO - Sales Administration Manager

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Happywait: How has IDEOM benefited since the platform was set up?

Julie Carrasco: Since implementing the Happywait solution, we've seen many benefits for IDEOM.

The undeniable time savings in processing files, signing contracts and SRU notifications: we have gone from 1 to 2 weeks to 2 or 4 days, and these times can be further reduced if we so wish.

In terms of image, our company is moving with the times and modernizing its processes in an environmentally-friendly, paperless way. For the moment, we don't have enough experience of customer relations, as we haven't used all the solution's functions to the full, but overall, our customer relations have improved thanks to a common tool for all the company's contacts. It's easier to contact us, response times are reduced and our customers are reassured to know who their contacts are. What's more, IDEOM communicates more easily and regularly with customers throughout their project, without having to write information letters every time.

Happywait: Can you tell us how you felt about setting up and using the sales module?

Julie Carrasco: The support provided by the HAPPYWAIT teams was perfect during the implementation of the sales module. The teams are very responsive and available for any explanations we may need, and they are always ready to listen to our needs and help us adapt the solution to IDEOM's processes.

Happywait: How did your employees rate the solution?

Julie Carrasco: IDEOM employees are convinced by the solution, after a period of adaptation. They recognize the benefits that HAPPYWAIT brings to the company: time-saving, simplicity and speed of electronic signature. Some of our sales staff in the 40-50 age bracket find it a little harder to embrace the change, due to their working habits, and feel a little anxious at the end of appointments about not being able to hand over documents to customers.As far as our program department is concerned, our employees are convinced and find the HAPPYWAIT solution "brilliant", but are slow to use all the platform's functionalities for communication. They are still using the old working methods: paper mailings, newsletters etc...

Happywait: What feedback do your customers have on this new know-how?

Julie Carrasco: For the moment, we don't have much feedback from customers, but overall, when they sign, they seem to be convinced. This is especially true of the "new generations", who are much more familiar with new technologies and who are much less "paper-based".Another proportion of customers who don't have an e-mail address or a cell phone number have been less enthusiastic about this new process.The notaries we work with have also welcomed the HAPPYWAIT solution, but some are slow to make full use of it.

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