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Pauline Vincelot, Customer Success Manager

I help improve your buyer relationship

I know about property development!

Before becoming Customer Success Manager at Happywait, I worked as a communication officer for a developer, managing…the Happywait customer area!

I therefore have a perfect understanding of how your teams and your buyers are likely to use the platform and of their respective expectations.

Today, I use this experience to help you develop the most relevant uses of Happywait for you, taking both your employees and your customers into account.

In order to do this, I train you, guide you and answer all your questions.

The objectives that I suggest aiming at together:

  • Guarantee an optimum buying experience for your buyers
  • Develop excellent communication with them!

What motivates me on a daily basis

That can be summed up in one sentence: the certainty of participating in improving the relationship that you have with your buyers.

My expertise

I have both professional experience in property development and personal experience in buying through the VEFA process.
This gives me a 360° view of your issues and a practical understanding of your requirements.